ChoicXchange - Refund Policy

1. Overview

At ChoiceXchange, we strive to provide the best marketplace experience. This refund policy outlines the circumstances under which refunds may be issued for paid services and transactions.

2. Listing Fees

Listing fees are generally non-refundable. However, refunds may be considered in the following cases:

• Technical errors that prevented your listing from being published
• Duplicate charges due to system errors

3. Service Bookings

For service bookings made through our platform:

• No refund available after service has begun
• Refunds for unsatisfactory service will be reviewed case by case

4. Premium Features

Premium features and subscriptions:

• Pro-rated refunds for unused subscription periods in case of technical issues
• No refunds for partially used subscription periods under normal circumstances

5. Transaction Disputes

As all the transactions are conducted between buyers and sellers, ChoiceXchange is not responsible for transaction disputes. However, we encourage users to report any fraudulent activity, and we will cooperate with investigations as needed.

6. Refund Process

To request a refund:

1. Contact our support team within 7 days of the transaction
2. Provide transaction details and reason for refund request
3. Allow 5-7 business days for review
4. Approved refunds will be processed within 7-10 business days

7. Refund Method

Refunds will be issued to the original payment method used for the transaction. In cases where this is not possible, alternative arrangements will be made.

8. Non-Refundable Items

The following are generally non-refundable:

• Promotional fees and discounted services
• Third-party services booked through our platform
• Digital products or downloads
• Services

9. Contact Information

For refund requests or questions about this policy, please contact our customer support team at support@choicexchange.in or through the contact form on our website.

10. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.